Today’s customers are increasingly sophisticated and won’t put up with shoddy customer service. But how bad, or how good, is it in today’s bathroom world? Customer service is the theme in this year’s Bathroom Conference, and to make it more relevant than ever we have launched a major customer service survey, the results of which will be used by the conference speakers to show delegates how the industry is fairing. The survey gives everyone the chance to have their say and influence the direction of the conference programme. It is anonymous and just involves clicking boxes. It takes just a few minutes to complete, online.