STUART CROSS - CONFERENCE FACILITATOR : "Presenting at the BMA Annual Conference is a rewarding experience in three ways. First, I know that the delegates aren't just their to be entertained; they are committed to taking action when they are back at their organisation to improve the performance of their business. Second, it gives me new networking and business development opportunities. And finally, with the energy and professionalism that the BMA team put into the event, it is simply a fun and enjoyable experience."
LARRY HOCHMAN - keynote speaker : "I thoroughly enjoyed the opportunity to do the keynote speech at the BMA conference this year. The importantce of building relationships with customers has never been more relevant. The success of your business, and your career, depend on it."
WILL STEWART, BUYER - BATHSHOP, JOHN LEWIS PARTNERSHIP : It was a very enjoyable conference for me, very impressive venue and an industry that is encouraged by innovation and change within customer service. "